The former Rajya Sabha member called the move by Airlines ‘coercion’. (Credits: Pexels)
BJP leader and former journalist Swapan Dasgupta
was allegedly ‘coerced’ to buy a snack when he ordered a soft drink
on an IndiGo
flight. The former Rajya Sabha MP urged Union Aviation Minister Jyotiraditya Scindia
on Monday to "look into the matter" and "restore the principles le choice to flyers."
Dasgupta alleged that IndiGo has made it mandatory to buy a snack if a person is ordering a soft drink.
In a post on X, Dasgupta wrote, "I discovered in mid-air on an Indigo flight that you can’t buy a soft drink. The airline has made it obligatory to also buy a snack, regardless of whether you want it or not. I urge minister @JM_Scindia to restore the principles le of choice to fliers."
In the same social media post, the former Rajya Sabha member called the move by Airlines ‘coercion’. He demanded that squeezing fliers through all sorts of extras must stop.
IndiGo issued a statement after the incident. "At IndiGo, we have revamped our services to provide an efficient, sustainable, and affordable snack experience. This initiative aligns with our commitment to Go Green, as it has saved thousands of cans from being thrown away. Our customers may now enjoy a complimentary beverage with any snack purchased on board, making it better value for their money," the airline stated.
It further added, "Previously, our menu included cashews (INR 200) and a Coke (INR 100), with the total being charged at INR 300. Our updated menu now offers any munchy paired and a glass of juice or coke at INR 200 (the beverage is complimentary). Our buy-on-board service is entirely optional for customers to exercise their choice. We thank you for your feedback and look forward to welcoming you onboard soon."
Several social media users expressed their anguish and reacted to Dasgupta’s post.
Agreeing with Dasgupta, a user on X wrote, "Absolutely Bang on," "If one has to buy a coffee than he/she has to purchase a snack like cashew/almonds or poha @ 400 !"
While reacting to Dasgupta’s post, another X user complained about expensive airfare. "Some sectors the fares are so high that I think giving a 3 course meal with the ticket looks like peanuts! #India #AirFare," the user wrote.
Many users complained and alleged that airlines abstain from providing meals to users on long-distance international flights. Whereas many of its competitors provide meals multiple times. The airline has not commented on the allegations made by the BJP leader.