Snapshot of the hotel which was under construction.
A man expressed his disgust after booking an OYO hotel through the travel firm MakeMyTrip, only to discover that the guest house was still under construction. A user named Amit Chansikar took to the platform X (formerly Twitter) to share a recent "scam" he had experienced. Chansikar wrote: “@makemytrip & @oyorooms scam alert in Bengaluru. Just arrived to find that the hotel I had booked is under renovation. There was not a living soul here. This is tantamount to cheating! After wasting two hours here, they deducted money from my refund. Shame on you!”
He also added screengrabs of his booking receipt. One receipt showed that Chansikar had made bookings with the travel company, while other images showed construction taking place somewhere.
He claimed that representatives from both Oyo and MakeMyTrip had reached out to him multiple times through calls and emails. However, the refund is still pending. His post quickly went viral on social media, with netizens flocking to the comment section.
MakeMyTrip replied to the post and said, “Hi Amit, We are truly apologetic for the experience you had with us. Our endeavor has always been to provide the best experience to our customers. As per our telephonic conversation, the refund is processed in the same mode of payment. Kindly check the refund details in 'My Trips' under the MMT account."
OYO's official account also responded and said, "Hi, we apologize for the inconvenience caused. We believe our team has already connected with you with a resolution and has done the needful. We have also requested you to get in touch with MMT for further assistance."
Here’s how social media reacted:
One individual wrote, "MakeMyTrip is charging exorbitant rates for pathetic hotels. I had a terrible experience on the last trip booked with them. Despite complaining, nothing happened."
A second person said, "Take action."
"I booked a hotel from OYO. At the last moment, I found out that the property was already sold. After that, I booked another hotel, and upon reaching there, they told us that they had ended their contract with OYO. It took me 1 week to get the refund from them."